Privacy Policy

1. Information Submitted Directly

We collect information you choose to submit through our project request form, including:

• Name, phone number, email address, and preferred contact method.
• Property street address, town or city, and property type (single-family, condo, HOA, commercial, etc.).
• Your relationship to the property (owner, manager, representative, tenant).
• Project description details, desired timing, condition types, and information you choose to share.
• Photos or files shared through an approved secure process, when requested.

2. Information Collected Automatically

When you visit our website, we may collect technical data automatically, such as:

• IP address, browser type, device type, and operating system.
• Pages viewed, time spent, referral sources, and campaign identifiers.
• Cookie identifiers and analytical site statistics.

3. Call, SMS, and Email Practices

We record communication preferences and may track incoming phone calls or text messages to optimize response times. We do not use automatic dialers for spam campaigns. Standard message and data rates may apply to SMS communications.

4. Information from Third Parties

We may receive information about you or your property from client referrals, property managers, payment processors, or contractors and licensed professionals assigned to your project.

5. Purposes of Use

We use collected information to:

• Triage, scope, schedule, and execute your general repairs and property-improvement projects.
• Provide accurate estimates, coordinate permits, and prepare formal construction agreements.
• Process payments, prevent fraud, and maintain compliance with local regulations.
• Provide post-project support and recommend seasonal maintenance.

6. Service Providers and Trade Partners

To evaluate or perform your project, we share necessary details with our designated contractors and appropriately licensed electrical, plumbing, or HVAC professionals. We do not sell or lease consumer list data to third parties for independent marketing.

7. Retention

We retain lead information, project scopes, agreements, photos, and accounting records based on historical tax requirements, liability limitations, and continuing customer support needs.

8. Security Measures

We implement physical, electronic, and administrative safeguards to protect your personal details. However, no data transmission or storage can be guaranteed 100% secure.

9. Consumer Requests & Contact Information

If you have questions or wish to submit a privacy request regarding your personal data, please contact us at: