How Kennedy Home Services Works

Tell us what the property needs

Submit the town, property type, project description, desired timing, and photos. If you are not sure which service applies, select “Not Sure” and describe the observed condition or desired result.

• Wide photos showing the full area
• Close photos showing the condition
• Approximate dimensions
• Product or fixture information when known
• How long the issue has existed
• Whether it is active, intermittent, or cosmetic
• Previous repair history
• Any plans, reports, estimates, or association requirements

Kennedy reviews and routes the request

The team reviews the information and decides which path fits:

• Remote scope: Clear, limited work that may be scoped from good information
• Repair visit: Time-and-material or defined service work
• Diagnostic assessment: The source or condition must be investigated
• Site estimate: Measurements, access, materials, and conditions must be confirmed
• Planning engagement: Design, selections, engineering, trade input, or permit strategy is required before construction pricing

Clarify scope and responsibilities

Before work begins, the applicable documentation should explain the known work, exclusions, assumptions, pricing method, materials, access, protection, trade responsibilities, permit responsibility, expected sequence, and change process.

If a project requires a licensed electrician, plumber, HVAC professional, or other regulated provider, the responsible party should be identified.

Approve and schedule

Once the appropriate project stage is approved, Kennedy coordinates the schedule, required materials, team, property access, and customer communication. Custom products, permits, third-party approvals, and specialty trades can affect the start date.

Perform and communicate

Kennedy serves as the organized communication path for the contracted scope. Project updates should focus on completed work, upcoming work, decisions required, discovered conditions, approved changes, and schedule effects.

Review and close out

At completion, review the agreed scope, remaining punch-list items, product information, trade or manufacturer documents supplied, maintenance guidance, and any recommended future work.