Before work begins
The approved proposal or service confirmation identifies the work being authorized, pricing method, and known project details.
Serving Fairfield County, Connecticut
The Kennedy service guarantee
Clear expectations. Respect for your home. A real path to follow-up.
Our guarantee is simple: the agreed work should be understandable before it begins, changes should be approved, and questions should have a clear place to go.
Service guarantee request
Tell us what needs another look.
Connect the concern to the project, describe the finished condition you expected, and show us what needs attention now.
Prefer direct email? Support@KennedyHomeServices.com remains available as a fallback.
A service promise you can actually use.
Kennedy's guarantee is built around the written project: what is included, what the finished result should be, how changes are handled, and who to contact if something needs attention. It is designed to make expectations visible—not hide them in a slogan.
What Kennedy promises
Clarity before, during, and after the work.
While work is underway
Material changes to the agreed work are discussed before they are added, and the property is treated according to the protection and access plan for the job.
After completion
If you believe something does not match the written scope, contact Support. The concern will be reviewed against the project documents and the next step will be explained.
If something needs attention
Send the Support team enough information to identify the project and understand what you are seeing.
Project-specific workmanship terms and manufacturer warranties vary by service and product. The terms stated in the signed proposal or service documentation control for that project.
- Customer name and property address
- Project or invoice number
- The part of the work in question
- What you expected based on the written scope
- Photos, when they help
- The best way and time to reach you